FAQ
SHOPPING INFORMATION
From where do you operate?
- Smileszy is a registered company in USA, operating from Beirut, Lebanon.
Do you ship packages internationally?
- Not yet, but we are working to make this service available on our website soon.
Can we track our orders' shipment?
- Yes, you can.
To where do you ship? How long does it take you to process an order before it is dispatched?
- We ship all over Lebanon, and delivery will be done within 5-7 business days from placing your order.
PAYMENT INFORMATION
What payment methods do you accept?
- Visa, MasterCard, American Express, Discover, JCB. More options to come soon.
Do you keep my credit card details stored on the site?
- No, your credit card details are used transparently through our payment gateway and nothing is stored on our website or database.
Do you accept returns/exchanges?
- Yes, we do, for more details please check our Return Policy.
Do you allow refunds for a change of mind? If so, how long do customers have to contact you?
- Yes, within 12 hours after checking out.